Ticket School > FAQs > New York Online Pre-Licensing FAQ

Is this online pre-licensing course approved by the New York DMV?

Yes, our New York Online Pre-licensing course (also known as the “5 hour course”) is approved and licensed by the New York Department of Motor Vehicles (DMV).  Successful completion of a pre-licensing course is required (unless you have already completed a New York approved Driver Education course and have a MV-285 certificate) to schedule your behind the wheel driving test to get your license. Note: The pre-licensing course is not designed to prepare you for the behind the wheel driving test itself.

Who is eligible for the 5-hour Pre-licensing course online? 

You must be at least 18 years of age and hold a valid New York learner’s permit to be eligible to complete the 5-hour pre-licensing course online.  Note: If you already completed a driver education course through a high school, college, or driving school, and have a MV-285 certificate, then you are exempt and DO NOT need to complete a 5-hour pre-licensing course to schedule your driving test.  If you are trying to obtain a Junior Driver’s License or Junior Motorcycle License, you are prohibited from taking the Pre-Licensing Course online and must take it in a classroom format.

How long is the course?

While the course is known as the 5-hour pre-licensing course, there are 270 minutes (4.5 hours) of instruction time.  The course is available to you 24 hours a day 7 days a week.  You do not have to be online at any particular time or on any particular day.  Whenever your schedule allows, you can register and access your course from any internet enabled device (smartphone, tablet, laptop, PC, etc.).  You can log in and out of the course as needed.  IMPORTANT: The New York DMV requires that you complete the course within 30 days after you register.

How long do I have to complete the course after registering?  The New York DMV requires that the course be completed within 30 days from registration. If you do not complete the course within 30 days, you have the option to re-register for the course at no additional charge.

Is the entire course online?

Yes, the entire course is online. You will not have to drive to a physical location for any reason to complete the course.  You do not have to be online on any specific day or time.  The course is available 24 hours a day, 7 days a week.  Simply register and pay for the course online and then you are free to access the course whenever and wherever you have internet access.

How do I pay?

Payment for the course is made securely via the course registration process on our website using a valid debit or credit card.

Is there a final exam at the end of the course?

No. The course does not have a final exam. At the end of each unit, you will be required to pass a four-question quiz to proceed to the next unit. State rule requires a minimum score of 70% to pass a quiz (get 3 of the 4 questions correct). You will be given three (3) attempts to pass each unit quiz. If you fail the same unit quiz three times, you will be disqualified from continuing with the course and be required to re-register and take the course again from the beginning.  Should this occur, your new course will be free.

Will I receive proof that I completed the course?

There is no completion certificate for this course. Your course completion will be reported electronically to the New York DMV after you have finished all course requirements.  IMPORTANT: It can take 24 to 48 hours for your completion to be posted to your driving record.  Once your course completion is posted to your driving record you are eligible to schedule your road test.  Your completion is good for one year.

Can the course be taken on a mobile device?

Yes. This course is “mobile friendly,” meaning that it can be taken on nearly any tablet, smartphone, or other type of mobile device that contains an Internet browser, as well as any desktop or laptop computer. The course is compatible with most Microsoft, Apple, and Android operating systems. The course is compatible with all internet browsers that are updated and configured to support javascript and cookies should be enabled.

Does the course have to be completed in one sitting?

No. During the course registration process, you will receive a login code which allows you to log in and out of the course at any time from any device with Internet access. The course will automatically save your progress and knows the furthest unit and page you have reached, so that you can pick up at that point the next time you log in.

Am I allowed to take this course if I have a junior license?

Per NY DMV rule no person applying for a junior driver’s license or junior motorcycle license is eligible to take this online course.  They must take the course in a classroom format.

What should I do if my course completion is not showing up on my driving record? 

It can take up to 48 hours for a completion to show up on your New York DMV driving record.  If it has been more than 48 hours, please contact at 1-800-558-9887 so that we can determine and resolve the issue.

How long is the course completion good for?

Your course completion is good for one year.  If you do not take your driving test and move forward with obtaining your license in that year, you will be required to complete the course again.  Your course completion must be valid on the date that you schedule your driving test appointment, but can be expired when you actually take the driving test.

What do I need to do if I lose or forget my login name?

When you register for the course, you will receive your login name (example: John123456opl). If you happen to lose or forget this information, go to the login page and you will see a box that says “I forgot my login.” Enter your e-mail address into this box and then click the “remind me” button. An e-mail containing your login information will be sent to you. You may also call technical support at 1-800-558-9887.

What should I do if I am not receiving my account activation email?

The activation email may be getting blocked or going to your Junk or Spam folder. Please check there first. Otherwise, you can log in to your account and click the link to have your activation email message resent.  If you continue having issues, call technical support at 1-800-558-9887 .

How do I move from one page to another in the course?

Each page has a timer at the bottom that indicates the amount of time that you must spend on that page before you can continue to the next page.  You can spend more time if needed, so you are not required to move to the next page when a page timer reaches zero.  Once a page timer reaches zero the “Next” button at the bottom of the page will activate, allowing you to click it to move to the next page in the course.  If the page timer reaches zero and you do not proceed to the next page within 1 hour, you will be logged out of the course due to inactivity.

Note: If you reach the end of a page before the timer counts down to zero, please be patient and wait for the timer to reach zero.  These timers are set based on the material on the page based on DMV standards, so they cannot be adjusted.

How does your course validate my identity?

As required by the New York DMV you must successfully identify yourself throughout the course.  Our course does this with identity validation questions that are asked each time you login to the course and via a phone call in system during the course.  During the registration process you will be required to answer 10 identity validation questions (Example: How many brothers do you have?).  Our system will then require you to answer one of those questions each time you login and at 7 points during the course via the phone call in system.  If you fail 3 consecutive identity validations (either at login or during the course via the phone call system) your account will be disqualified, and you will be required to start a new course from the beginning.   Should this occur, your new course will be free.

Do you have customer service available?

Yes, we have customer service representatives available to you Monday through Friday (8AM to 6PM EST) and Saturday (from 8AM to 4PM EST). For assistance, please call 1-800-558-9887 and choose the option for technical support with a New York course. You can also email us at info@ticketschool.com.

What is your refund policy?

We aren’t happy unless you are. If you aren’t satisfied with your course experience and wish to request a refund, please contact our customer service department at 1-800-558-9887 between 8AM and 6PM EST Monday through Friday, or 8AM and 4PM EST on Saturdays, excluding holidays. We offer full refunds within 30 days from the date of registration as long as you have not already successfully completed the course or were disqualified for failed identity validation or unit quizzes.