TicketSchool > FAQs > Louisiana Driver Improvement FAQs

Can this course be taken on a mobile device?

Yes. This course is “mobile friendly,” meaning that it can be taken on nearly any tablet, smartphone, or other type of mobile device that contains an Internet browser, as well as any desktop or laptop computer. The course is compatible with most Microsoft, Apple, and Android operating systems. For laptop or desktop users, we recommend using the latest version of the Mozilla Firefox browser (Mac or PC) or Internet Explorer browser (32-bit, PC only). For users of smartphones, tablets, or other devices, we recommend using the browser that comes installed with your device. The browser should be configured to support javascript and cookies should be enabled.

Can I take this course for a traffic citation that I received in Louisiana?

In order to determine whether you will be able to take this course for a Louisiana traffic citation, you should select “Court Ordered” as your reason for attending the course, and then select the parish / court that ordered your attendance. When you select the parish / court, you will see a message telling you whether or not this course has been approved for that court. If this course has not been approved for the court you selected, you should contact the court to determine if the six hour online defensive driving course will be accepted for your Louisiana citation.

Can I change my registration information?

Yes. After you pass the final exam, you will be given the opportunity to change the information that will be printed on your certificate of completion. If you wish to change your information before you attempt the final exam, you may call us at 1-800-558-9887 for assistance.

How is my completion reported?

Once you receive your certificate of completion, you will need to turn it in to the appropriate party at the court which ordered your attendance. does not report completions to individual courts. If you fail to turn your certificate in to the court, your driver license might be suspended and you might be subjected to fines and / or penalties. You must turn your certificate in to the court on or before the due date given to you by the court.

Do you offer express shipping?

We do not offer express shipping as an option during registration or after completion of the course because we provide our customers with a free completion certificate PDF via electronic delivery that you can print at home. The PDF certificate becomes available for download immediately after you pass the course. However, if you do not have a printer or you wish to have a physical copy of your certificate shipped to you, you can call us at 1-800-558-9887 to request this service by phone. A fee will be required for shipments via regular mail and express delivery.

How can I get in touch with a live person?

For fastest service, please call our toll free customer support number: 1-800-558-9887. You can also send an e-mail to Our office hours are Monday through Friday, 9:00 AM to 5:00 PM, Central Time.

Is the course all reading?

No. While many driver improvement courses are all text or contain very little video, our course contains more video, interactive animations, and colorful graphics than any other course on the market. Our students prefer this learning style to courses that are 100% reading!

I lost my login code. How can I get it back?

If you lose your login code, go to the course login page. You will see a link that says “I forgot my login code.” Click this link, then enter your e-mail address and click “Submit.” Your login code will be sent to that e-mail address. If you are unable to retrieve your login code, please contact us for assistance.

How long is the course?

The course takes an average user six hours to complete, but you can study at your own pace. There are no page timers. You can log in and out as many times as you need, and we keep track of your progress so you never lose any of your work. You must complete the course within 180 days from your date of registration. After 180 days, your course access will be suspended.

Why do I have to answer security questions?

During registration, you will be required to answer a number of security questions (e.g. “Have you ever been to Europe?”). You will be asked the same questions again at random points in the course, and you will be required to respond correctly within a certain time. These questions are required to validate the identity of the person taking the course. If you miss three questions, you will be disqualified from the course and prompted to contact us for further instructions.

Does the course contain a final exam?

Yes. After you finish the six course units, you will be required to pass a short multiple choice final exam with unlimited attempts. As long as you have read the unit material and watched all of the videos, you will have no trouble passing the final exam.

What is your refund policy?

To request a refund, you must contact customer support at 1-800-558-9887 between 9:00 AM and 5:00 PM CST Monday through Friday, excluding holidays. Refund requests must be made within 90 days from the date of registration. If you successfully complete the course or are disqualified from the course for any reason, you will not be eligible for a refund.