Ticket School > FAQs > Florida Online Learner Permit Test FAQs

Is this test approved by the State of Florida?

Yes. Driver Training Associates, Inc. d.b.a. Ticketschool.com is a DHSMV approved third party administrator of the Florida online learners permit test. Other names for this test include “learner’s license”, “driver license test,” “knowledge test,” and “road signs and road rules test.”

Who is eligible to take the online Florida Driver License Exam?

Per Florida DHSMV regulations, anyone under the age of 18 and over 14.5 is eligible to take the driver license exam online. You will need to provide your name, date of birth, and the last 5 digits of your social security number or a valid Florida ID card number.

Can I change my registration information?

Yes, your information can be changed as long as you have not started the exam with your account. To change any information please call us at 1-800-222-9199 between 9:00 AM and 5:00 PM CST, Monday through Friday (excluding holidays).

Can I get a certificate of completion?

Your test result is reported electronically to the Florida DHSMV once you complete the test. Although you will not receive a completion certificate if you pass, you will be provided with a completion confirmation page that we recommend you print out and take with you to the driver license or tax collector’s office. It can be useful if they have any trouble finding your test result in their system.

Does the test have to be proctored?

Yes. Your parent or guardian must watch you during the entire test and must not provide you with assistance or allow you to receive assistance. Your parent / guardian will be required to submit his or her name and driver license number before you will be given access to the online test.

How much time will I have to answer each question?

You will be given 60 minutes to take the exam. The timer will be counting down in the upper right hand corner while you answer each question.

What is the test like?

Once the exam begins you will be given one question at a time. You simply select your submit your answer by clicking the button provided. There is a log at the top of each question that shows the number of correct and wrong answers provided. The exam consists of 50 multiple choice questions and you are given 60 minutes to complete. 40 correct answers results in a passed exam. 11 wrong answers results in a failed exam. In addition to the test questions, you will also be asked 7 security questions at random during the exam. These are the same (yes/no) questions answered during the registration process. The answers given during the exam must match the answers given during registration. If you answer 3 security questions incorrectly, the exam will be marked as a failure. If you successfully pass the test, you will be taken to a confirmation page that provides you with details on your exam that we recommend you print out. If you fail the exam, you will be given an opportunity to register and take the exam again if eligible.

As you take the test, you will see whether your answer to each question was correct or incorrect. You must get at least 40 of the 50 total questions correct to pass and you will be notified immediately of your result. If you pass, you will see your final score along with a pass notification. If you do not pass, you have up to three total online attempts before you would be required to take the test in person at a Driver License office.

How is my test score reported?

Your score for the online learner’s permit test is reported electronically to the Department of Highway Safety and Motor Vehicles immediately after you take the test. The State of Florida will have a record of your test score in their system when you go to the driver license or tax collector’s office to apply for your Florida learners license. Our system will also provide you with a confirmation page after you pass that we recommend you print and take with you. It is helpful if they have any trouble finding your test result in their system.

What do I do if I have computer problems during the test?

If you lose your Internet connection or you experience computer problems that prevent you from continuing with the test, that attempt will be considered a failed attempt. Remember, that you get three attempts online to receive a passing score.

How can I get in touch with a live person?

For fastest service, please call our customer support number: 1-800-222-9199. You can also send an e-mail to info@ticketschool.com. Our office hours are Monday through Friday (excluding holidays), 9:00 AM to 5:00 PM, Central Standard Time.

Why do I have to answer security questions?

During registration, you will be required to answer 10 security questions (e.g. “Have you graduated from high school?”). You will be asked the same questions again at random points during the test, and you will be required to provide the same answer you provided during registration. These questions are required by DHSMV to validate the identity of the person taking the test. Missing three of these questions during the test will result in a failed attempt.

What is your refund policy?

We offer a full money back guarantee within 90 days of registration, as long as you have not attempted the exam. Once you load the exam, you are no longer eligible for a refund.